Quick Start Guide: Whatsapp Assistant for Jira
Get Started with Whatsapp Assistant for Jira
Welcome to WhatsApp Assistant for Jira!
Whatsapp Assitant For JIRA helps in improving engagement with various stakeholders and improves turn around time of requests.
Installing the app
Installing the app is very simple. Download the plug-in from the marketplace and that's it! Now you just need to configure settings to get started
Setting Up and Configuring Whatsapp Assistant for Jira
Once the app is installed, Navigate to App > Whatsapp Settings
To get started with WhatsApp assistant for Jira is pretty simple, the app comes with pre-configured WhatsApp settings so you don't have to wait till you get approval for your WABA
If you have a Gupshup account you can enter details. If not, you can continue trying the app with preconfigured settings
Subscribe for issue updates
Go to an issue and click on Whatsapp subscribe
2. Enter your number with country code and enable subscribe button.
3. That's it! You will start receiving notifications to your subscribed number
Conversational Issue creation from WhatsApp
Whatsapp assistant for Jira is powered with a conversational WhatsApp interface so your customers don't need to remember exact commands or syntax
Customers can simply say things like I want to report an issue or I am having a problem, our intelligent conversational bot will ask them for the details and capture them in JIRA.
Isn't this such a seamless customer experience? Yes, it is!
Tracking Issues in real-time from Whatsapp
Whatsapp assistant for Jira allows customers to track issues in real-time directly from WhatsApp.You can simply ask for issue status to the bot and you will get updates in response.